Regulated by the UK Gambling Commission under licence 75630-1476-R-602418
Average withdrawal time 30 minutes, up to £25,000 per transaction
256-bit TLS encryption securing all payments and personal information
Answers without the wait
From holding on to talking in a minute
No queue, no guesswork about which desk opens your message first.
Two minutes to an agent
Chat suits anything that needs checking against your account. Typing an agent takes about two minutes to answer, and the window sits inside the casino, so a game can stay open.
Writing suits documents, statements and anything you want in writing afterwards. Send to [email protected] and a reply usually lands within eight hours, day or night.
Calling suits a blocked withdrawal or a locked login, when you want a voice back. Ring +44 20 0327 3894 (GMT) and someone picks up in about one minute, any hour.
By the end you know exactly where your complaint stands and who reviews it next.
Your first written summary
Send the full picture to the support address shown above: what happened, when, and any reference from a chat. A reference number comes back to you, which keeps the case traceable.
Tenbet Casino answers in writing
A person reads your message and replies with what they found and what they can do. If the answer is not the one you wanted, keep the reply and say so in the same thread.
Your request for a review
Ask for the matter to go to a manager and set out what outcome would settle it. A senior colleague takes a fresh look and confirms the final position in writing.
After the final answer
Unhappy after that final written answer, you may refer the case to the UK Gambling Commission, the regulator named above. Their own process then takes over and the outcome is theirs to decide.
Before you write in
Common support questions, answered plainly
Removes the worry that a small question about your own account will take days to resolve.
accountDo I have to explain why I want mine shut?+
Not at all. Tell the team you want the account closed and it is actioned once any balance is settled. A closure is permanent, so you cannot reopen the same profile later.
accountWhere do I go to see my personal data?+
Send a note to [email protected] marked as a data request. You receive a copy of what is held, or confirmation that records were deleted, within one month of the team confirming your identity.
accountHow long will the checks take?+
Around three days is normal. The team quotes seventy-one hours as the ceiling for checking proof of identity, proof of address and payment method confirmation. Some are cleared the same day.
accountCan I get help without sharing my password?+
Yes, easily, with your full name, date of birth and registered e-mail address. That set is enough to open the right profile. No agent will ever ask you for the password.
accountWhen should I take a complaint higher?+
Ask the agent for the answer to be escalated while you are still on the line. If the reply still leaves you short, [email protected] takes it further, and the UK Gambling Commission is the next stop.
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