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Send Tenbet Casino your identity documents today

We check who plays because the licence demands it, and documents are usually reviewed within 71 hours.

Start my verification

Regulated by the UK Gambling Commission under licence 75630-1476-R-602418

You are at the check

The check, condensed into lines

After this table you will know who checks, how long it takes and where to write.

Who checks

Tenbet Casino Ltd

Licence held

UK Gambling Commission, 75630-1476-R-602418

Review time

71 hours

Always required by

First withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Fewer re-uploads

Four moves to a clean verification

Reading these four moves leaves you ready to send clean copies in the right order.

The upload slots

Log in and open the verification area of your account, where each requested document sits as its own upload slot with its own label.

Corners in, glare out

Send proof of identity first, and check the corners are inside the frame, since a cropped edge or a glare across the face means a fresh copy.

Recent beats old

Proof of address follows, showing your name and address as registered on the account, so a recent bill beats an older one every time.

While the review runs

Leave the page once both slots show as sent, then expect word within 71 hours at the latest and a message only if something needs sending again.

Send the right copies

Sent once, accepted first

This table helps at the moment you are picking which copies to send.

Proof of identity

ConfirmsYou are the named adult

Must showFull page, all four corners, no glare

Proof of address

ConfirmsWhere you actually live

Must showYour name and address, recently dated

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showHolder name, first and last four digits

Check points

Certainty about every prompt

It answers the fear that a request lands only after you have won and asked to be paid.

Your payout unlocked

The cash-out screen holds the money until identity, address and payment proof are checked, because the licence requires that before any first payout.

Keep your receipts ready

A larger sum than usual on the deposit page gets a closer look, plus a request to show where the money came from.

Details that finally match

A name or address that differs from your profile stops the review, so the document we ask for must show the registered details exactly.

Signed up, then checked

The licence sets the floor at 18+, so a check can appear at sign-up or before a first deposit, and photo ID settles it.

You have been asked about your income

When the UK Gambling Commission licence we hold asks us to know where players' money comes from, the question goes to everyone in that position; it is a standard AML step, never a suggestion that you have done something wrong.

Depending on your answer, one or more of these may be requested from you.

Recent payslips from your employer
Bank statements covering recent months
A tax return or tax summary
Proof of a pension or benefits
Papers showing a property sale

Your document came back

Sent from your gallery. A screen grab flattens the edges and hides the texture, so we cannot confirm the document is real. Photograph the original paper on a plain surface Capture the original, never a saved image

Is last year's bill too old? Address proof usually has a shelf life, and a bill from last year tells us nothing about where you live today. Pull the newest bill from your provider Check the date before you send it

Expiry date trouble. An expired passport or licence stops proving anything, so the check waits for a version that is still valid. Use the newest ID you hold Renew first, then upload the new copy

When it stalls

What players ask while verification is open?

After this you will know what happens to your file and how to move it along.

Is my ID safe once it lands on your side?+

Everything travels over 256-bit TLS encryption, and only the team handling your file can open it. Your copies are used to satisfy the UK Gambling Commission licence and for nothing else. Ask [email protected] if you want to know what is held about you.

My surname changed after the wedding, so does the ID still work?+

Send the current identity document plus the certificate or deed showing the change, and a copy of the new address document. The file is then matched under both names and closes without a delay. Write to [email protected] so the team links the two records together.

Can I keep playing without any of this done?+

No. Under the licence the file must be closed at the latest before the first withdrawal, and the casino may ask for the copies earlier, at registration or at the first deposit. Your withdrawal waits until the review finishes.

Will the camera on my phone give you a good enough copy?+

Yes, when you use the rear camera in daylight and keep the whole card inside the frame. A drawn copy printed on paper is refused, while a sharp photograph of the real document passes. Blur and screen reflections are the two most common reasons for a second attempt.

Which regulator is behind Tenbet Casino?+

The UK Gambling Commission licenses Tenbet Casino Ltd under licence number 75630-1476-R-602418. That licence is why the identity, address and payment copies are collected at all. The company is registered in the United Kingdom as Company No. 79029060, with its address at Victoria Road, London.

Later on, will the team want the same copies once more?+

Sometimes, yes. An expired document, a new home address or a fresh payment card all make a new copy necessary. If the file is already current, nothing further is requested, and the team only asks for what has changed.